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Bans and Rage

The shoutbox on Megaten last night was semi-interesting for once. It was a discussion about bans and there were a few points that a number of people were agreeing on.

The key focus of the discussion last night was providing the targeted party with evidence.

Now I understand that it is right to protect the accuser’s identity, however there’s too much to take into consideration in terms of an online game.

  1. First of all, people hate each other. It’s easier to hate someone online than it is in real life. A lot of bans are undoubtedly generated as a result of hate (e.g. This Ban). By showing and telling the accusers that their evidence will be shown if the targeted party wants to plea innocent, then rage-reporters will decrease and actual legitimate reports will occur.
  2. Secondly, it’s much harder to contest something when you have an explanation such as “Unusual Account Activity.” What sort of activity was it? How can you appeal to be unbanned when you don’t even know the reason?
  3. Finally, it would smooth the banning process entirely so both Aeria and the targeted party don’t have to send RTs back and forth. The process would be limited to: E-Mail with Ban Details sent -> Ban Appeal -> E-Mail with resolution

I’m sure this is something that would certainly make a lot of players happy as well as reducing the amount of workload in regards to RTs.

/Indicative

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Categories: Aeria Tags: ,
  1. Just_here2
    April 24, 2010 at 10:29 pm

    Weird, I always found it harder to hate people online because I’ve never thought a game should be a reason to get angry at someone. It’s kinda sad, though, that people are actively trying to permanently ruin other people’s enjoyment of a game. Isn’t that the point of a game in the first place, to have fun? ._.

  2. Loveguardian
    April 25, 2010 at 6:05 pm

    I’d rather not discuss on the topic of “not knowing why were banned”

    when I confronted about that issue of screenshot editting GMgreywulf simply stated that what is said on the forums is a lie and that they can tell what is editted and not….That sounds stupid and fishy just by reading the post itself.

  3. Shokatsuryu
    April 26, 2010 at 7:19 am

    Yeah, communicating with the banned player and discussing how to resolve things would make too much sense. I’ve noticed that Aeria has major issues with communication in general. I had a friend who was suddenly banned for AP issues but Aeria never bothered to contact him BEFORE slamming the banhammer. I’m assuming it’s the same with other banned players. At least credit cards will call you or put a transaction on hold if they see suspicious activity rather than cancel your account.

    I will never understand the hating and drama that happens in a freakin’ game. It’s also the reason why I tend to be quiet in case I happen to piss off the wrong person. I’ve spent too much time and money to risk getting banned for no reason at all. -_-

  4. April 26, 2010 at 9:13 am

    @Shoka

    When I was banned I didn’t even receive an e-mail stating that I was banned. I got kicked out of the forums and automatically logged off (in the middle of doing GS duties, no less). When I tried to relog into the forums it said my account was banned. I IM’d a GM (who I had spoken to earlier that day, and was joking around with them) asking if there was any particular reason I was banned; they said “Please use the Contact Us form to discuss any subject pertaining to player banning.”

    Needless to say I was quite livid; it’s nice to go from joking around with someone to finding out they don’t give a shit about you in an instant.

    Since I’ve never come out and publicly stated the reason for my banning I’ll gladly share it now; here’s the letter I received from Aeria after I had to ask them why I was banned:
    ——————————————–
    Hello deathbivouac,

    Your account has been banned for violation of the Terms of Use set forth
    by Aeria Games. http://www.aeriagames.com/policy/terms

    “7. User Conduct

    You agree not to take any of the following actions:

    (a) Upload, post, email, transmit or otherwise make available any
    Submission (as defined below) that is unlawful, harmful, threatening,
    abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous,
    invasive of another’s privacy, hateful, or racially, ethnically or
    otherwise objectionable;”

    Evidence has been obtained that you were sharing another users
    information in a public venue and this is a violation of the Terms of
    Use as highlighted above. The information leaked can only be obtained
    by forum mods which further means that this is also an abuse of rights
    and privileges granted to a Game Sage.

    This, on its own is a violation of the trust given a Game Sage but due
    it being a MAJOR violation of the Terms of Use, has also resulted in
    this account has being permanently banned and all rights being removed.

    The MegaTen GM team
    ——————————————–

    The user they refer to is Cataclysm` aka Exitium; he had been kicked from Destiny back in January due to PvP drama. He somehow got a name change from Aeria (which is completely fucked up to begin with) and reapplied to the clan as a FR-server transfer player. After 2 months he started to display some very Cataclysm`-like behavior. Another GS actually told me to check the events thread (because we could see poster IP addresses in that forum). When I saw it was him I confronted him on the issue with a screenshot of the IPs matching up. I had uploaded it to my Photobucket account to show him. He must have made some sob story about how I was threatening to post his IP publicly and was going to attack his computer somehow… whatever the case Aeria decided to ban me before even taking into consideration the specifics of why I did what I did. I had no malicious intent, unless protecting my clan from a loose cannon like Cataclysm` is against the ToS. It’s also funny because IP Addresses are actually public information; they’re just not displayed on Aeria Forums.

    In the end I at least got my account back; the GS team is in a worse position than it ever has been before though (at least in my opinion). No one is applying this month because it’s obvious just how expendable the position really is. I might not be the nicest person, I might flame other people, I might start a lot of shit on forums; but I actually give a rat’s about the longevity of the game. Instead we’re stuck with morons like iBleach and Dojan5 who are more concerned with their public image and playing nice than they do about actually helping the community. I busted my ass as a GS, and the saddest part is I never got acknowledged for my work publicly (as the New Player FAQ guide I did 90% of the work on was credited to the entire team, when most of them didn’t lift a finger to help) and I was never given my 2.5k AP monthly compensation (plus the “commission AP” for the extra work I did).

    95% of the time perception = reality, and that rings true with nearly the entire GS team when people say “the GSes look like they don’t do anything” (save for Kuen and Lori, and Indi and myself when we were actually on the team).

    tl;dr- Aeria clearly has their heads up their asses (as if it weren’t already obvious).

    • Shokatsuryu
      April 26, 2010 at 12:49 pm

      That’s absolutely horrible to hear, Royce. You’d think they’d have the decency and sense to contact you (and all the other banned players) but more so because you were a GS. Way to treat your team, Aeria…

      And yet, at the same time I’m not surprised at how the GM you spoke with immediately went into “standard procedures” mode instead of trying to help you out. It’s like they can’t or aren’t allowed lift a finger unless you jump through all the hoops. The problem is that the RTs seem to pass through no less than 10 people who don’t know what’s going on or how the game works. By the time it takes each person to get up to speed with the situation it snowballs into an overly complicated mess. It took my friend weeks to get a relatively simple AP matter resolved. And from your situation and what Cata/Jibby wrote in LG’s blog, it seems that Aeria probably had a knee-jerk reaction because they didn’t want to be liable in the event he was hacked (because “possibility” *clearly* equals “actual”).

      The fact that they assume players are guilty until proven innocent is beyond disturbing. We already have a few threads showing how easy it is to submit fake evidence- THIS alone should have raised flags at Aeria to reconsider how they handle player accusations. Even if false evidence wasn’t involved the least Aeria could do have the decency to hear out the other side. Suspected criminals in the US get a chance to defend themselves at least. >,>

      I was disappointed when I saw that you and Indi weren’t part of the GS team. For once, I thought we’d have truly knowledgeable GS’s instead of the usual Fifi fodder. I, for one, appreciate hearing people’s honest opinions on things rather than blindly kissing up to Aeria. This terrible treatment of their own “team” will only discourage knowledgeable players from applying and we’ll end up with more “demon vouchers ≥ demon plug-ins” arguments. Sucks that they didn’t compensate you for your hard work while they’re offering people 50-100AP for spamming YouTube and whatnot *facepalm*

      tl;dr- Glad to see you were able to get your account back, Royce. I would play and help fund a private server in a heartbeat. As a casual player I never really felt encouraged to interact with the community because I don’t have time for whining or drama. With the recent bannings I have even less incentive to do so which is a shame because I know not everyone is spiteful. *sigh* Back to lurking for me.

  5. Loveguardian
    April 26, 2010 at 12:48 pm

    I was the first to comment on the GS feedback thread.

    I voted and vioced my opinion that lndi would make a great gamesage and that if you want evidence, to just read his application.

    It was removed >.>….I left for art class and it was removed when I got back….Are they really trying to just shut me up now? I can post all day if they want.

    • April 27, 2010 at 8:12 am

      Lmao I’m not even surprised. Considering I was kicked from the team from supposedly stalking a certain someone without any real investigation they probably don’t want anything to do with me. LOL

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